Delete your Xrero account

1Delete your account from the app

1. Sign in to your company in the Xrero app.
2. Tap the menu button at the top right (on a computer: your picture). If the options are not shown, tap your name at the top of the menu. Then tap Delete my account. On the staff page, tap Delete my account next to Sign out.
3. This page opens in your browser with your company address and sign-in filled in. Check them, add an email address for the "done" notice if you want one, and tap Send deletion request.

The same menu has Privacy policy and Terms of Service.

2Other ways to ask

You can also email info@xrero.com with the subject "Delete my Xrero account", your company address and the username or email you sign in with, or ask on WhatsApp at +971 55 776 9320.

3If your company gave you the account

Most Xrero accounts belong to a company workspace. Your company administrator can deactivate your user at any time, which ends your access at once. When you send us a request, we delete your account and act on it together with your company.

4Closing a whole company workspace

The account owner of a company can ask us to close the workspace and delete all of its data. Send the request on this page (say so under "Anything we should know?") or by email, with the company address. We confirm it with the company's account owner before we delete anything.

5What is deleted

• Your user account: name, email address, username, password and profile photo.
• Your sign-in sessions and settings in the Xrero app.
• When a whole workspace is closed: all of the company's data in that workspace.

6What is kept, and for how long

Business records that a company must keep by law, such as tax invoices, accounting entries and payroll records, stay with the company that owns them for the period the law that applies to the company requires (for example in the UAE or Saudi Arabia), and are then deleted.

• Records your company keeps about your work, such as messages you posted in its team chat, attendance and shift records (with the location of each punch) and your employee file, stay with your company, which decides how long to keep them; your name and email address can remain on them. Ask your company administrator to remove them.
• Where a business record must keep a reference to your user, your user is anonymised instead of deleted.
• We keep a record of your deletion request (company address, sign-in, the email you gave, your note and the dates) as proof that we handled it.

7How long it takes

We confirm every request with you, or with your company administrator, before we delete anything, and we complete it within 30 days. If you gave an email address in the request, we write to it when the deletion is done.

8Demo accounts

The demo company hr.xrero.com has shared demo sign-ins (admin and user) with invented data. Deletion requests for them are recorded but not carried out, so the demo keeps working for everyone, and you will not get an email.