01How to request deletion
- Send an email to info@xrero.com from the email address of the account, with the subject Delete my Xrero account.
- Write your company address (for example your-company.xrero.com) and the email or username you sign in with.
- We reply to confirm the request, and may ask you to confirm it from the same email address.
- You can also ask on WhatsApp at +971 55 776 9320.
02If your company gave you the account
Most Xrero accounts belong to a company workspace. Your company administrator can remove your user from the workspace at any time, or you can write to us as above and we will act on it together with your company.
03Closing a whole company workspace
The account owner of a company can ask us to close the workspace and delete all of its data. Send the request from the owner's email address with the company address.
04What is deleted
- Your user account: name, email address, username, password and profile photo.
- Your sign-in sessions and settings in the Xrero app.
- When a whole workspace is closed: all of the company's data in that workspace.
05What is kept, and for how long
Business records that a company must keep by law, such as tax invoices, accounting entries and payroll records, stay with the company that owns them for the period UAE law requires, and are then deleted. Where your name appears on such a record, it stays on that record only.
06How long it takes
We complete a deletion request within 30 days of confirming it, and tell you by email when it is done.
