Live chat · website and WhatsApp

Answer visitors before they leave the page

Website chat and WhatsApp in one inbox, in Arabic and English, with a CRM lead from every conversation worth following.

No card needed · AED 99 per user a month after the trial · set-up from AED 2,999
Operator desk · Aisha4 chats open● Website and WhatsApp
Saved answer · /vatInserted in Arabic
Chat handed overSales → Support
AED 99per user a month, CRM and website included
Website + WhatsAppanswered from one inbox
Chat → leadone command turns a chat into a CRM lead
After hoursa chatbot script answers and takes details
alfajr.xrero.com
Good morning, Al Fajr TradingToday
Chats today46Website 29 · WhatsApp 17
Leads created12+3
Waiting now2longest 1:05
Hamdan K. · delivery dateWhatsApp10:42
Visitor · Dubai · /trialWebsite10:38
Mona S. · invoice copyResolved09:15
Busiest hour11 am · 9 chats
After hours · last nightChatbot took 3 contacts● Leads in the CRM
The real problem

Website and phone, one conversation, one inbox

A visitor asks once. If nobody answers, they leave. Xrero brings website chats and WhatsApp messages into one inbox, so every question reaches someone.

  • The visitor writes from a laptop or a phone
  • Your team answers from one inbox
  • Each conversation has one owner
Inside the product

The inbox your team answers from

Open chats, the conversation and what the visitor viewed, side by side.

Live chat · one inbox3 operators online
Visitor · Sharjah2mWebsiteDoes the price include VAT…
Fatima R.9mWhatsAppHow long is the set-up?
Visitor · Abu Dhabi21mWebsiteThanks, I will book a call
Chatbot · 23:401dWebsiteLeft mobile and company
VisitorHi, we are a trading company in Sharjah with 12 users. Does the price include VAT returns?
Aisha · SalesYes. The VAT 201 figures come from your invoices and bills. It is AED 99 per user a month (AED 83 annual), set-up from AED 2,999.
VisitorCan we see it working on our own invoices first?
Aisha · SalesOf course. I will book a 20-minute call. Which mobile number should we use?
Lead created · "Sharjah trading, 12 users" · assigned to Sales
Type a reply, or a short code for a saved answer
LocationSharjah, UAE
LanguageEnglish
VisitSecond visit · 6 min
Pages viewed
  1. /invoicing
  2. /pricing
  3. /trial
Rating · end of chatVisitor rated: helpful● Transcript e-mailed

The chat opens full screen on a phone.

No app to install, Arabic or English.

Desk empty · chatbot onTook name, mobile, company
After hours

When the desk is empty, the chatbot keeps answering

You write a short script once. Outside working hours it answers the usual questions and takes the visitor's details, so mornings start with names.

Chatbot script · after hours
1Greets and says when the team is back
2Offers prices, a demo or support
3Answers the common questions you wrote
4Takes name, mobile and company, creates the lead
Everything included

Small tools that save every operator time

Saved answers

Type a short code and a prepared reply drops in, in Arabic or English.

Hand over a chat

Pass the chat to a colleague or to support; the visitor never starts again.

Chat to lead

A command in the chat creates the CRM lead with the transcript attached.

Visitor history

Country, language, pages viewed and earlier visits beside the conversation.

Greetings by page

Greet on the pricing page after 20 seconds; stay quiet on careers.

Chat reports

Conversations per day, time to first answer and busy hours, by channel.

How it goes

From a quiet website to a staffed one

A 20-minute look

The chat on a live page, the operator inbox and the lead it creates.

We set up your channels

Operators, hours, greetings, saved answers and the after-hours script, in both languages.

You answer the first visitor

The chat can be on your site within days; with our set-up, most teams are live in about two weeks.

Pricing

Pay for who answers, not per chat

AED 99 per user / month

AED 83 per user a month on the annual plan.

  • Live chat, WhatsApp and chatbot scripts
  • CRM leads from every useful chat
  • Website builder and the rest of the system
  • Arabic and English for operators and visitors
Start your 15-day trial
Optional set-up
From AED 2,999

Our team configures the system, moves in your data and trains your staff. Paid once.

See pricing in detail →

Common questions

Does the chat work in Arabic?

Yes. The chat window, greetings, saved answers and the chatbot script can all be written in Arabic and English, and the window follows the visitor's language.

Do WhatsApp messages arrive in the same inbox?

Yes. Website chats and WhatsApp messages arrive in one shared inbox, so your team replies to both from one place, and either can become a lead.

Can I put it on a website that is not built in Xrero?

Yes. Your channel gives a short code to paste into your existing site. On a website built in Xrero it is a setting.

What does it cost?

AED 99 per user a month (AED 83 on the annual plan); you pay for the people who answer, not per visitor. Set-up by our team is optional, from AED 2,999.

Put a person behind your website today.

Start your 15-day trialTalk to us on WhatsApp