Terms of Service
The agreement between you and Xrero for using our software - in clear, simple language.
Last updated: 2 June 2026The short version
By using Xrero you agree to these terms. In short: keep your subscription paid, use the Service fairly, your data stays yours, and any disputes are handled under UAE law.
1Acceptance of these Terms
These Terms of Service ("Terms") govern your access to and use of the Xrero software and website at xrero.com (the "Service"), provided by Xrero, Dubai, United Arab Emirates. By creating an account, starting a trial, or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.
2The Service
Xrero provides cloud-based business-management (ERP) software on a subscription basis, including accounting, invoicing, sales, inventory, and related tools. We may add, change, or remove features to improve the Service.
3Your account and eligibility
You must be a business, or an authorised representative of one, and at least 18 years old to use the Service. You agree to provide accurate information, keep your login credentials secure, and remain responsible for all activity under your account.
4Subscriptions, billing and payment
- Subscriptions are billed per user, monthly or annually, in UAE Dirhams (AED), plus any applicable VAT.
- A one-time setup and implementation fee applies when you purchase a plan.
- Annual plans renew automatically at the end of each term unless you cancel before renewal.
- We may change pricing with reasonable notice; changes apply from your next billing cycle.
- Payments are handled by our payment providers, and you authorise us to charge your selected payment method.
5Free trial
We may offer a 15-day free trial. You will not be charged during the trial and can cancel at any time before it ends with no obligation.
6Refunds and cancellation
Cancellations and refunds are governed by our Refund and Cancellation Policy, which includes a 14-day money-back guarantee. You can cancel at any time, and your access continues until the end of the period you have already paid for.
7Acceptable use
You agree not to: use the Service for unlawful purposes; upload malicious code; attempt to gain unauthorised access; reverse engineer or resell the Service; or use it in any way that harms Xrero, other customers, or third parties.
8Your data
You own the data you put into Xrero. You grant us a limited licence to host, process, and back up that data solely to provide and support the Service, as described in our Privacy Policy. You are responsible for ensuring your data and its use comply with applicable laws.
9Intellectual property
Xrero, its software, branding, and content are owned by Xrero and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. No other rights are granted.
10Service availability and support
We work hard to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. We may perform maintenance or updates and will aim to minimise disruption. Support is provided through the channels listed on our website.
11Third-party services
The Service may integrate with or link to third-party products and services that are governed by their own terms and privacy policies. We are not responsible for third-party services.
12Suspension and termination
We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that poses a risk. You may cancel at any time. On termination, your right to use the Service ends, and your data may be deleted after a reasonable retention period.
13Disclaimers
To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including fitness for a particular purpose.
14Limitation of liability
To the maximum extent permitted by law, Xrero will not be liable for any indirect, incidental, or consequential damages, or loss of profits or data. Our total liability for any claim is limited to the amount you paid for the Service in the 12 months before the claim.
15Indemnification
You agree to indemnify and hold Xrero harmless from claims, damages, and expenses arising from your use of the Service, your data, or your breach of these Terms.
16Governing law and jurisdiction
These Terms are governed by the laws of the United Arab Emirates. Any dispute arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
17Changes to these Terms
We may update these Terms from time to time. We will post the updated version here with a new date, and your continued use of the Service means you accept the changes.
18Contact us
Questions about these Terms? Contact us at Xrero - Dubai, United Arab Emirates - info@xrero.com.