01Acceptance of these Terms
These Terms of Service ("Terms") govern your access to and use of the Xrero software, the Xrero app for iPhone and Android, and the website at xrero.com (together, the "Service"), provided by Xrero, Dubai, United Arab Emirates. By creating an account, starting a trial, signing in, or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.
02The Service
Xrero provides cloud-based business-management (ERP) software on a subscription basis, including accounting, invoicing, sales, inventory, and related tools. We may add, change, or remove features to improve the Service.
03Your account and eligibility
You must be a business, an authorised representative of one, or a person to whom such a business has given an account, and at least 18 years old to use the Service. You agree to provide accurate information, keep your login credentials secure, and remain responsible for all activity under your account. If your account was given to you by a company that uses Xrero, for example your employer, that company manages it, and these Terms also apply to your use of it.
04Subscriptions, billing and payment
- Subscriptions are billed per user, monthly or annually, in UAE Dirhams (AED), plus any applicable VAT.
- A one-time setup and implementation fee applies when you purchase a plan.
- Annual plans renew automatically at the end of each term unless you cancel before renewal.
- We may change pricing with reasonable notice; changes apply from your next billing cycle.
- Payments are handled by our payment providers, and you authorise us to charge your selected payment method.
0515-day trial
We may offer a 15-day trial. You will not be charged during the trial and can cancel at any time before it ends with no obligation.
06Refunds and cancellation
Cancellations and refunds are governed by our Refund and Cancellation Policy. You can cancel at any time, and your access continues until the end of the period you have already paid for.
07Acceptable use
You agree not to: use the Service for unlawful purposes; upload malicious code; attempt to gain unauthorised access; reverse engineer or resell the Service; or use it in any way that harms Xrero, other customers, or third parties.
Zero tolerance for objectionable content and abusive users. You must not use the Service, including chat, calls, meetings and the Xrero app, to post, send or share content that is offensive, obscene or sexually explicit, hateful or discriminatory, violent or threatening, harassing or bullying, defamatory, or otherwise unlawful, or to abuse, threaten or harass anyone. We do not tolerate objectionable content or abusive users.
- Report and block: where your company's workspace offers them, you can report a chat message from inside the Service (Report on the message) and block a user so that you no longer see their messages. You can always report content or a user to your company's administrator or by email to info@xrero.com.
- Action within 24 hours: a report made in the Service goes at once to the administrators of your company's workspace; a report sent to info@xrero.com comes to us. Every report is reviewed and acted on within 24 hours: content that breaks these rules is removed and the account of the user who posted it is deactivated. A company that uses Xrero agrees to handle the reports of its workspace this way, and we may suspend any user or workspace that breaks this section (see section 12).
08Your data
You own the data you put into Xrero. You grant us a limited licence to host, process, and back up that data solely to provide and support the Service, as described in our Privacy Policy. You are responsible for ensuring your data and its use comply with applicable laws.
09Intellectual property
Xrero, its software, branding, and content are owned by Xrero and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. No other rights are granted.
10Service availability and support
We work hard to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. We may perform maintenance or updates and will aim to minimise disruption. Support is provided through the channels listed on our website.
11Third-party services
The Service may integrate with or link to third-party products and services that are governed by their own terms and privacy policies. We are not responsible for third-party services.
12Suspension and termination
We may suspend or terminate your access if you breach these Terms, fail to pay, post objectionable content or abuse other users (see section 7), or use the Service in a way that poses a risk. You may cancel at any time. On termination, your right to use the Service ends, and your data may be deleted after a reasonable retention period.
13Disclaimers
To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including fitness for a particular purpose.
14Limitation of liability
To the maximum extent permitted by law, Xrero will not be liable for any indirect, incidental, or consequential damages, or loss of profits or data. Our total liability for any claim is limited to the amount you paid for the Service in the 12 months before the claim.
15Indemnification
You agree to indemnify and hold Xrero harmless from claims, damages, and expenses arising from your use of the Service, your data, or your breach of these Terms.
16Governing law and jurisdiction
These Terms are governed by the laws of the United Arab Emirates. Any dispute arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
17Changes to these Terms
We may update these Terms from time to time. We will post the updated version here with a new date, and your continued use of the Service means you accept the changes.
18Contact us
Questions about these Terms? Contact us at Xrero, Dubai, United Arab Emirates, info@xrero.com.
