STANDARD TERMS AND CONDITIONS

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Xrero Privacy Policy Last updated: July 14, 2025

Who we are and what we do

1.1 We are Xrero , United Arab Emirates. You can contact us by email at info@xrero.com ("Xrero", "we", "us", "our").. Xrero provides the following products and services

Xrero ERP: A cloud-based Enterprise Resource Planning (ERP) system with point-of-sale (POS), inventory, and business management solutions.

1.2 In providing the Products, Xrero will process personal data. This document sets out how Xrero processes personal data for our Products, including personal data collected when you use our website ("Website") and Products (together, "Services").

2.WHAT DOES THIS POLICY COVER? :
2.1 Xrero processes your personal data in accordance with applicable laws and regulations. Xrero acts as the 'controller' and this privacy policy ("Policy") is intended to:

(a) explain the types of personal data we collect; (b) explain how and why we collect and use your data; (c) explain how long we keep your data; (d) describe how and with whom we share your data; (e) explain your rights and choices regarding your data; (f) explain how we protect your data; (g) explain how you can contact us.

2.2 By accepting this Policy and submitting personal data, you agree that we may collect, use, disclose and retain such data in accordance with this Policy and applicable law. If you disagree, please do not provide any personal data.

2.3 We may not be able to offer certain services or respond to inquiries without the required personal data unless noted as optional.

WHAT PERSONAL DATA DO WE COLLECT AND HOW? 3.1 We collect information you provide while using our Services, such as name, email, phone number, business name, location, and payment information.

3.2 Depending on the Product you use:

For payment solutions or POS: we may collect ID and commercial registration (CR) details, including ID numbers, issue/expiry dates, business name and type, contact details, outlet details, etc.

3.3 Additional data: (a) Usage: time, frequency, and duration of Service use. (b) Device: device model, OS, software, IP address, etc. (c) Feedback: opinions, reviews, or surveys.

COOKIES 4.1 We use cookies on our Website to collect data that enhances user experience, such as maintaining login sessions or storing preferences. We may collect statistical data such as your IP address.
DATA SOURCES .1 We collect data:

Directly from you or your organization
Via cookies and website use
From third-party partners
From public or government sources where applicable

4.HOW AND WHY DO WE USE YOUR DATA?
4.1 We use your personal data to: (a) Send service-related info; (b) Respond to queries; (c) Manage user or business relationships; (d) Handle billing and payments; (e) Resolve disputes; (f) Deliver Services; (g) Validate identity/KYC/AML compliance; (h) Perform marketing (subject to opt-out); (i) Improve and personalize our Services; (j) Conduct research and analysis; (k) Provide training and support; (l) Archive and secure systems; (m) Comply with legal obligations; (n) Defend legal rights and prevent fraud; (o) Ensure contractual and operational integrity.

5:RETENTION

5.1 We retain data only as long as necessary for the stated purposes or as legally required. Once no longer needed, data is securely deleted.

WHO DO WE SHARE YOUR DATA WITH? We may share your data with: (a) Group companies or affiliates (b) Service providers (e.g., hosting, IT, developers) (d) Payment processors and banks (e) Government authorities, as legally required .
THIRD-PARTY LINKS 9.1 Our Website may contain third-party links or integrations. Their data handling is governed by their own privacy policies. We recommend reviewing them separately.
DATA STORAGE AND TRANSFER 10.1 By using our Services, you consent to storing and processing your data in the United Arab Emirates and potentially elsewhere, subject to applicable legal safeguards.
SECURITY 11.1 We implement technical, administrative, and physical measures to safeguard your data. However, no system can be guaranteed to be 100% secure.
POLICY UPDATES 12.1 We may revise this Policy periodically. Changes take effect immediately upon posting. Continued use of our Services implies acceptance.
YOUR RIGHTS 13.1 Subject to local laws, you may: (a) Request details on data collection and use; (b) Access your data; (c) Request correction or updates; (d) Request deletion where data is no longer required; (e) Withdraw consent (may affect service access).

To exercise your rights, contact us via the details below. We may require ID verification.

Email: info@xrero.com