Real-Time Visitor Engagement
See every visitor on your website in real time. Know which page they are on, how long they have been browsing, and where they came from — before you even say hello.
AI Chatbot When You Are Away
Outside UAE business hours? Your XRERO chatbot handles common questions, qualifies leads, and captures contact details automatically — so no visitor leaves unanswered.
Every Chat Becomes a CRM Lead
Every conversation is automatically saved to your XRERO CRM with visitor details, chat transcript, and lead score. Your sales team picks up exactly where the chat left off.
Talk to your UAE website visitors at the exact right moment
Timing is everything in sales. XRERO Live Chat shows you every active visitor in real time — which page they are reading, how long they have been there, and whether they have chatted before. Reach out proactively at the moment they are most likely to convert.
Proactive Chat Triggers
Set rules to automatically open a chat window when a visitor spends 60 seconds on your pricing page, visits the same page 3 times, or comes from a specific UAE emirate. Convert hesitant visitors before they leave.
Arabic and English in the Same Conversation
Visitors can type in Arabic or English — or switch mid-conversation. XRERO handles right-to-left Arabic text rendering natively in the chat window, giving UAE customers a fully natural experience in their preferred language.
Canned Responses and Quick Replies
Agents answer common questions in one click using saved canned responses in Arabic and English. Response time drops dramatically and quality stays consistent — even when your team is handling multiple simultaneous chats.
Your AI chatbot works 24 hours while your team rests
UAE businesses operate across time zones and after hours. XRERO's AI chatbot answers product questions, qualifies leads with smart questions, books demo appointments, and captures contact details automatically — even at 2am on a Friday.
AI Qualification Bot
Asks the right questions to score and qualify leads before routing to your sales team.
Demo Booking Bot
Visitors book a demo directly from the chat. Appointment syncs with your XRERO calendar.
FAQ Chatbot
Train your bot on your UAE-specific FAQs — pricing, features, VAT compliance, onboarding.
Seamless Agent Handoff
Bot escalates to a human agent instantly when a visitor asks complex questions or requests to speak with someone.
Every conversation connected to your UAE sales pipeline
XRERO Live Chat is not a standalone tool — it is built into your ERP. Every chat transcript, contact detail, and conversation history is stored directly in your CRM. Your sales team sees the full picture of every lead before making the first follow-up call.
Auto Lead Creation in CRM
Every chat from a new visitor automatically creates a lead in your XRERO CRM — with name, email, phone, the pages they visited, chat transcript, and lead score. Your sales team never has to manually enter chat contacts again.
Smart Chat Routing by Topic or Team
Route chats to the right team automatically — sales questions go to your sales team, support queries go to your support team, and accounting questions go to finance. No more manually transferring visitors between departments.
Agent Performance Dashboard
Track first response time, satisfaction scores, chats handled, and lead conversion rate per agent. Identify your best performers, spot training needs, and reward the team members driving the most revenue from live chat.
Measure exactly what your live chat delivers for your UAE business
XRERO Live Chat comes with a complete analytics suite — real-time and historical. Track volume, response times, satisfaction ratings, and revenue attribution so you can prove the ROI of every conversation your team has with UAE prospects.
Chat Volume and Peak Hours
See exactly when UAE visitors are most active on your site. Optimize agent staffing for peak chat hours and ensure your response times stay under 30 seconds during busy periods like UAE working hours 9am to 6pm.
CSAT and Satisfaction Ratings
After each chat, visitors rate their experience. XRERO tracks Customer Satisfaction (CSAT) scores per agent, per team, and per time period — giving you actionable data to improve your UAE customer service quality.
Revenue Attribution from Chat
Because XRERO Chat is connected to your CRM and accounting, you can see exactly how much revenue originated from a live chat conversation — by agent, by campaign, or by month. Prove the ROI of your support investment.
Everything Included in XRERO Live Chat
Every feature you need to engage, convert, and support UAE customers in real time — included in every plan.
What UAE Businesses Say About XRERO Live Chat
"Our website was getting 4,000 visitors a month but we were converting almost none of them. After adding XRERO Live Chat with proactive triggers on our pricing page, we now book 8 to 12 demos per week directly from chat. The Arabic language support made a huge difference — most of our best clients preferred chatting in Arabic."
Hamdan Al-Maktoum
Sales Director, Gulf Software Solutions
"The AI chatbot handles 84% of our incoming support questions without a human agent. Our support team now focuses on complex issues and new sales instead of answering the same questions about VAT setup and WPS payroll repeatedly. Response time dropped from 4 hours to 28 seconds."
Khalid Al-Zaabi
Operations Manager, Apex Trading Dubai
"Being connected to XRERO CRM means our sales team sees the full chat history before calling any lead. They already know what the prospect asked, which pages they visited, and what pricing they were looking at. Our close rate on chat leads is 3x higher than cold outreach."
Saeed Al-Rashidi
CEO, Emirates Business Tech
Frequently Asked Questions
Everything UAE businesses want to know about XRERO Live Chat.